Refund Policy
At Pach Foron-পাঁচফোড়ন, we want you to shop with complete confidence. If your order needs to be refunded, we make the process simple, fast, and hassle-free.
When Am I Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product
- The product becomes out of stock after payment confirmation
- Your return request has been approved under our Return & Refund Policy
How to Request a Refund
To request a refund, simply contact us through:
- Facebook Messenger
- Live Chat
- Phone Call
Please share your Order ID along with a brief description of the issue. Our support team will verify the information and initiate the refund process as quickly as possible.
Refund Methods
Refunds are processed through the original payment method, including:
- bKash
- Nagad
- Visa/MasterCard
For Cash on Delivery (COD) orders, refunds will be sent through bKash or Nagad.
Refund Processing Time
Once your refund request is approved, the estimated processing time is:
- 1–3 working days for mobile banking refunds
- 7–15 working days for card payments (depending on bank processing times)
Partial Refunds
If only a specific item from your order qualifies for a refund, the refund amount will be issued only for that eligible item.
No Hidden Charges
You will receive the full eligible refund amount unless deductions are necessary due to customer-caused damage, missing items, or policy violations.
We’re Always Here to Help
Our dedicated support team is always ready to assist you throughout the refund process to ensure a smooth and stress-free experience.
Your trust means everything to us — shop confidently with Pach Foron-পাঁচফোড়ন knowing your purchases are protected.